All customers must be at least 18 years of age. A copy of your ID is to be uploaded and KRA PIN number to be provided when creating an account. We may require other information but you will be notified when the need arises.
The product is designed to provide historic and present financial information. Thus no financial statement is provided.
No. An accidental deposit/withdrawal can not be cancelled. The deposit or withdrawal will be completed as placed. You can correct your action once the process has been completed.
You can close your account and withdraw all your money at anytime.
You enjoy full liquidity. This means that you can withdraw your funds whenever you like. There is no lock up period, however interest is only earned if the money is held in the account for a 3 or 6 month period. *Processing time is 3 business days in line with industry standards.
Access to the platform requires the use of a steady internet connection. At times, you may be located in places with poor connectivity. This may create challenges in order placement.
Should you experience this problem, immediately email email@example.com.
In compliance with the Prevention of Money Laundering Law, the amount that you withdraw will be paid back to its original source i.e. if you invested via mobile money, the proceeds will be paid back to the same mobile money account.
In addition, the withdrawal will be paid back in the original investment currency i.e. if you invested in Kenyan Shillings, the refund will be in Kenyan Shillings.
Yes, you can withdraw some of your money. However, there is a minimum withdrawal amount of Ksh 200.
Simply log in to your account. Select ndovu Sure. Select ‘withdraw’. Confirm the amount. The money will be in your account within 3 business days.
No, there is no withdrawal fee. We, however, reserve the right to levy appropriate charges should the need arise.