Ndovu FAQs

Ndovu is a cutting-edge investment platform designed to help you grow and manage your wealth.

We provide access to a variety of diversified funds, expert financial guidance, and user-friendly tools to monitor and optimize your investments.

With a focus on long-term financial growth, Ndovu empowers individuals to make informed decisions and achieve their financial goals securely and with confidence.

To begin investing with Ndovu, sign up on their platform, verify your email, navigate to the “Invest” page, select your preferred fund, and invest easily via mobile money or bank transfer.

A common guideline is to aim to save about 70% to 80% of your current annual income to maintain your standard of living during retirement. This means if your annual income is $50,000, you should plan to have enough savings to provide approximately $35,000 to $40,000 per year in retirement.

At Ndovu, we provide a range of carefully curated investment opportunities designed to help you grow your wealth. If you're unsure where to begin, consider our popular options:

Gold Fund: A reliable choice offering steady returns while safeguarding your investment in USD.

Blue Chip - S&P 500 Fund: A fund with strong potential for growth, providing exposure to some of the most established and successful companies in the U.S.

Our goal is to make investing simple, secure, and aligned with your financial objectives

Best execution is a legal mandate that requires investment services firms to provide the most advantageous order execution for their customers given the prevailing market environment.

Withdrawing your funds from Ndovu is simple and involves two steps:

Step A: Disinvest from your selected fund

Log in to your Ndovu account.

Navigate to the Portfolio section.

Select the fund you wish to disinvest from and click Disinvest.

Your disinvestment request will be processed within 2 business days, and the funds will be transferred to your Ndovu Pocket.

Step B: Withdraw funds from your Ndovu Pocket

Log in to your Ndovu account.

On your dashboard, click on Ndovu Pocket.

Select Withdraw and enter the amount you wish to withdraw.

Click Withdraw from Pocket and provide your withdrawal settlement details.

The withdrawal process may take up to 3 business days, depending on your payment method.

Note:

No Liability: Ndovu shall not be liable for any losses, damages or expenses incurred as a result of clients providing incorrect or incomplete withdrawal settlement account details. Clients are solely responsible for ensuring the accuracy of all information submitted. Ndovu is not obligated to verify the correctness of the details provided and will process transactions based solely on the information given. By using Ndovu's services, clients acknowledge and agree to this limitation of liability.

On average, users on our platform earn a return of 15% per year.

You can disinvest at any time. However, we recommend holding your investment for at least six months to a year to allow it to grow and provide a better understanding of market performance. Investing is most effective as a long-term strategy, offering greater potential for higher returns over time.

Ndovu does not charge any fees for transferring funds from your Ndovu account to your Ndovu Pocket. However, transaction fees may apply based on the payment method you select (e.g., M-Pesa or bank transfer). We recommend checking with your payment provider for details on any applicable charges.

There are no monthly or quarterly contribution requirements. We do encourage you to invest regularly to build up significant value in your portfolio.

The minimum amount of money needed to invest is KES 500 in the Ndovu Fund (Money Market Fund) and KES 5000/ USD 50 in global funds (ETFs), fractional shares and gold.

Investing in Exchange-Traded Funds (ETFs) offers a range of benefits that make them an attractive option for building a diversified and cost-effective portfolio:

Diversification: ETFs provide exposure to a broad array of assets, such as stocks, bonds, or commodities, reducing the impact of poor performance from any single investment.

Cost-Effectiveness: With typically lower fees than actively managed funds, ETFs are a budget-friendly choice, particularly for long-term investors.

Liquidity: ETFs trade on stock exchanges, allowing investors to buy or sell shares throughout the trading day, offering greater flexibility than mutual funds.

Transparency: Most ETFs disclose their holdings regularly, enabling investors to monitor their portfolios with ease.

Market Access: ETFs offer exposure to diverse markets, sectors, or regions, such as the S&P 500, emerging markets, or specific industries, enabling global diversification.

Investment Flexibility: Whether your goal is growth, income, or balance, ETFs cater to various investment strategies, making them suitable for different financial objectives.

By investing in ETFs, you can create a well-rounded portfolio aligned with your financial goals while benefiting from their affordability, versatility, and ease of trading.

An Exchange-Traded Fund (ETF) is an investment fund that holds a diversified collection of assets, such as stocks, bonds, or commodities, and trades on stock exchanges like individual stocks. By purchasing shares of an ETF, investors gain exposure to a broad portfolio without needing to buy each asset separately.

ETFs are often designed to replicate the performance of a specific index, sector, or asset class, such as the S&P 500 or commodities like gold. They are favored for their advantages, including lower fees, liquidity, transparency, and ease of diversification, making them an attractive option for both novice and seasoned investors.

You can easily transfer from your bank or mobile money account to your Ndovu account. Your money is held in a segregated account (a financial account where your money is kept safely in a trusted bank, separate from our company’s finances).

Ndovu optimises your portfolio by instructing our broker to buy and sell securities on your behalf. The securities in your portfolios are kept entirely separate from the bank’s assets.

Ndovu works with regulated banks in Kenya (licensed by the Central Bank of Kenya) and the United States (licensed by the Office of the Comptroller of the Currency, OCC ). We execute our trades via a major broker-dealer licensed by the US Securities and Exchange Commission.

At Ndovu, safeguarding your investments is our top priority.

We comply with stringent regulatory standards and utilize advanced security measures to protect your personal and financial information.

The funds on our platform are allocated to reputable financial products, such as Exchange-Traded Funds (ETFs), managed by well-established institutions.

While all investments involve some level of risk, we are committed to providing diversified and secure options designed to preserve and grow your wealth over time.

There are several factors that could contribute to the value of your investment fund remaining stable or showing minimal fluctuations:

Market Conditions: If the broader market is experiencing stability or the assets within your fund are not undergoing significant price changes, the value of the fund may remain relatively unchanged in the short term.

Fund Type: Certain funds, particularly those focused on conservative or stable assets, may exhibit slower growth or minimal fluctuations, especially if their primary objective is capital preservation rather than high returns.

Currency Fluctuations: For funds denominated in a currency other than your base currency (e.g., USD), changes in exchange rates may impact the overall value of the fund.

Timing of Updates: Investment values may not always update in real-time. Depending on the trading hours of the underlying assets and the frequency of updates on your platform, there may be delays in the reported value.

Low Trading Volume or Illiquidity: Funds that invest in assets with lower trading volumes or more illiquid holdings may experience less frequent or smaller changes in value.

If you're concerned about your fund’s performance, we recommend reviewing its historical performance or contacting Ndovu's support team for further insights or clarification on your specific investment.

Starting your investment journey with Ndovu is easy. Just follow these steps:

• Log in to your Ndovu account.

• Navigate to the Invest tab in the menu.

• Select the fund you’d like to invest in.If you're new to investing, we recommend starting with the Gold Fund for steady returns or the Blue Chip Fund, which tracks the S&P 500 for growth potential.

• Click on Invest Now.

• Enter your investment amount and preferred currency, then click Next.If you're using Ksh to invest in a USD fund, Ndovu will automatically convert your funds to USD.

• Choose your preferred payment method (M-Pesa or Bank Transfer) and follow the instructions.

• Click Next to complete the process.

• Your investment will be processed and reflected in your portfolio within 3 business days.

Once your order has been submitted, the order will be dealt with by the fund manager at the next available valuation point. Most funds will value daily at 6pm Eastern Standard Time, but please note this can vary from fund to fund.

Please see the fund Fact Sheet for more information. Once dealt, your order status will update to ‘dealt, awaiting confirmation'. At this point, the order has been dealt with and the price fixed, although the fund manager may take up to five days to confirm the details of your completed deal. Your account will only be updated once confirmation has been received. When we receive confirmation of your deal your account summary and transaction history will be updated and you can access the details from your online account.

At Ndovu, we follow industry-standard processes to ensure secure and efficient handling of your investments. Once you make a deposit or investment, it will be processed and reflected in your portfolio within 3 business days.

Pending. Your trade has been received by Ndovu. Your purchase will remain pending until your sale has been confirmed by the Fund Manager.

Dealt, awaiting confirmation. Your order has been dealt with. The Fund Manager can take up to five days to confirm the details of your completed deal, although in most cases it takes less than 24 hours.

Completed. When we receive confirmation of your deal your account summary and transaction history will be updated and we will send an email confirmation.

All trade instructions & payments received by 12pm (EAT) are placed on the same day. All trade instructions & payments received after 12pm (EAT) will be placed on the following day. Where the following day is not a weekend or public holiday in the US or Kenya. Please note that all trade instructions are placed on a best execution basis.

Yes. An accidental investment/withdrawal order can be reversed within 5 minutes. Please email support@ndovu.co should you require trade cancellations.

Ndovu Wealth Limited Currently do not offer loan services. Our focus is on providing tailored investment opportunities to help you achieve your financial goals. On average, users on our platform earn a 15% annual return.

If you have any questions or would like more information about our investment products, We’d be happy to schedule a call to discuss your options further! please don’t hesitate to contact us.

Ndovu offers three investment plans to cater to various financial needs:

Basic: Free plan with a 4.5% fee on global funds and fractional stocks, and 0% to 1.0% on savings and fixed returns. It includes easy access to global markets, personalized low-cost portfolios, automated advice, and financial education.

Standard: Priced at KES 3,000 per year, this plan offers a 4.0% fee on global funds and fractional stocks, and 0% to 1.0% on savings and fixed returns. It includes all Basic features plus one Ndovu financial advice session, a budget planner, and an investment performance tracker.

Ultimate: At KES 30,000 per year, this plan provides a 3.5% fee on global funds and fractional stocks, and 0% to 1.0% on savings and fixed returns. It encompasses all Standard features, a dedicated relationship manager, and unlimited financial advice.

Yes. Please email support@ndovu.co with your request. Upon verification, your request will be handled subject to the provisions of the Data Protection Act, the Capital Markets Act and the Proceeds of Crime and Anti-Money Laundering Act.

Ndovu provides a user-friendly platform with real-time updates and reporting, making it easy to track and manage your investments.

The vast majority of funds price is set each working day at 6pm Eastern Standard Time. When you place an order, it will be traded at the next available valuation point. This means that you will know the exact price after you place the deal.

Yes, Ndovu allows you to invest in multiple currencies, providing greater flexibility and portfolio diversification.

Ndovu currently operates in Kenya and for regulatory reasons cannot accept U.S. citizens. We welcome other nationalities, subject to the provision of acceptable Know Your Customer (KYC) documentation. Here is a breakdown of the nationalities we accept.

At Ndovu, we help you make the most of your money. Ndovu provides easy access to Kenyan Government Bonds, Unit Trusts, Global Equity ETFs, Global Bond ETFs, and Commodity ETFs.

All trade instructions & payments received by 12pm (EAT) are placed on the same day. All trade instructions & payments received after 12pm (EAT) will be placed on the following day. Where the following day is not a weekend or public holiday in the US or Kenya. Please note that all trade instructions are placed on a best execution basis.

Unfortunately not. As per the law, we need to verify the identity of each client before they make an investment in our funds. Any client who deposits funds but does not provide their identification documents will have their cash refunded.

Yes, Ndovu is regulated by the Capital Markets Authority and the Office of the Data Protection Commissioner in Kenya.

Yes. As the Premium Plan is designed for investment minimums of $1,000. Any client with a balance below this will be entitled to only one financial planning session, upon onboarding. Future sessions will only be accessed by meeting the threshold.

Withdrawing your money from Ndovu is a simple two-step process:

1. Disinvestment: First, you need to disinvest from the funds you are currently invested in. This means selling your investments and converting them back into cash. To disinvest, follow these steps:

• Log into the Ndovu app.

• Navigate to your portfolio and select the fund you wish to disinvest from.

• Click on Disinvest.

The proceeds will be settled into your Ndovu Pocket within 1-2 business days (excluding holidays and weekends).

2. Withdrawal: Once the money has been transferred to your Ndovu Pocket, you can withdraw it to your mobile wallet or bank account. This process takes up to 3 business days (excluding holidays and weekends).

No Liability: Ndovu shall not be liable for any losses, damages or expenses incurred as a result of clients providing incorrect or incomplete mobile money/bank account details. Clients are solely responsible for ensuring the accuracy of all information submitted. Ndovu is not obligated to verify the correctness of the details provided and will process transactions based solely on the information given. By using Ndovu's services, clients acknowledge and agree to this limitation of liability.